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Partner Links

 

Focused Memory Productions

We are a friendly and professional award winning wedding videography company, based in Plymouth and covering the Southwest. We have a wide range of experience when it comes to filming weddings, having covered a variety of different stunning locations and ceremonies. 

Website:  http://fmpvideos.co.uk/
Telephone: (01822) 855915 or Mob: 07743 246332 

 

 

Balloon Express

“Balloon Express is one of the leading stockist’s in the South West of England operating a supply network throughout the U.K from our depot in Ivybridge Plymouth.” – Balloon Express

Website: balloonexpress.com
Telephone: 01752 898763 or 07876255096

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Bruckshaw Photography

Bruckshaw photography believes that passion for photography combined with a unique and bespoke style produces our timeless images for every client” – Bruckshaw Photography Website

Website:  bruckshawphotography.co.uk
Telephone: 07864982345
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.k

 

 

CDEC

“Choosing the right wedding car is one important aspect of your special wedding day. The service you receive is just as important. 

Our friendly chauffeurs will ensure that you arrive safe, relaxed and on time. We will work with your photographer so that no

treasured moments are missed. After your ceremony, chilled champagne will be waiting for you both.” – CDEC Website

Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it." style="margin: 0px; padding: 0px; border: 0px; outline: 0px; background: transparent; vertical-align: baseline; color: #ffffff;">This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone No: 01752 240045 or 078068772196
Website: http://www.luxurydrive.co.uk/

 

 

 

Lovingly By Lesleylovinglybylesley

“Lovingly By Lesley has the experience and expertise you need. We can supply beautiful handmade stationery and

venue decorations to your exact requirements at fantastic prices.” – Lovingly by Lesley Website

Website: http://www.lovinglybylesley.com
Telephone: 07864982345

 

Adele Hack – Bridal Hair & Make up Specialist

“Wedding Hair and Make up Artist Adele Hack’s Wedding hair Plymouth brings you top hair salon services in

the comfort of your home, at more convenient times and affordable prices! Plymouth based Adele specialises in wedding

hair up and styling but also offer other hairdressing services.” – Adele’s website

Website: http://www.weddinghairplymouth.co.uk/
Telephone: 07881 870400

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.">

 

 

 

Celebrations Cakes by Kelly

“Multi award winning wedding cake designer. Winner of the bespoke wedding cake designer at the South West

Wedding Awards 2017”

Website: www.facebook.com/celebrationscakesbykelly
Telephone:07530 747828

 

 

 

Katie’s Popper Toppers

“Birthday cakes and Cakepop favours”

Website: http://www.facebook.com/katiespoppertopper
Telephone: 07583 690124

 

 

Privacy policy

Customer and recipient personal information

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. If you do not put your name into the message card field, we will not share your identity with the recipient, even if they ask us for it.

If they request it, we will email or call you to let you know that they are enquiring.

Please remember that we value your privacy; your information is handled in accordance with local law and we will never lease, rent or sell your private information.

Welcome to the Website for Hunny 'B' Florists

We are involved in all aspects of floristry, Traditional, Contemporary, Vintage, Classic and Unusual designs and are available for Wedding, Corporate event's, Gift and Funeral work..

We have had over 33years in the horticultural and floristry industry, and have worked for all the main dignitaries in the Plymouth area for most of these. All our highly qualified staff take pride in their work. So for quality, friendly and reliable service try Hunny 'B' Florist

Hunny 'B' Florist has had a recent change and Suzanne (Miss Hunny Bee herself) has become a Freelance Florist. That means all the quality and attention to detail will still be there, but not at the shop which she has run for almost 15 years. Hunny 'B's are one of the leading florist in the South West area, we have gained many new contracts and are branching out all over the city.

Hunny 'B' Florist specialising in creating wedding and funeral flowers. We absolutely love our job and cannot think of a more satisfying and rewarding. We feel hugely lucky to be surrounded by gorgeous flowers all day and being allowed to work my magic transforming them for the most special and sad occasions in people's lives.

We are blooming!!! .........       good at our work.

Delivery Policy

Delivery

Addresses

Under normal circumstances, we will try to ensure that your order is delivered to the recipient's address you provide. However, there are times when this is not possible due to problems with the address information that our customers provide or due to problems our drivers encounter when attempting to deliver the order. It is therefore very important that you ensure that the recipient address you provide is accurate, in particular the postcode, and that you give additional instructions to assist our drivers to locate difficult-to-find addresses. It is also very important that you keep us informed if you find that the recipient's address or availability changes prior to the order being delivered. Deliveries cannot be made to PO Box addresses nor to FREEPOST addresses.

The email that is sent on completion of the placing your order contains all the key information pertaining to your order. It is very important that you check this to ensure no errors have been made. If we are provided with an incorrect address and the flowers are sent out for delivery before the error is highlighted, you are not automatically entitled to a resend of a fresh bouquet. In the event the flowers are irretrievable, we may, at our discretion, arrange for another bouquet to be sent out, subject to the details of the specific situation.

If you are unsure of the recipient's address, we recommend using the following address lookup and validation websites:
http://www.royalmail.co.uk

Deliveries to hospitals

Deliveries to hospitals can be problematic because patients often move from ward to ward, or are discharged. This means that we are sometimes unable to deliver orders for customers at a very emotional time. However, many of these problems can be avoided by ensuring that we have accurate and up-to-date information about the ward that the recipient is in.

It is particularly important that you provide the full name of the recipient of the order as there can be several patients with the same name in the same hospital. This can lead to errors in the delivery that are beyond our control. Most hospitals do not allow drivers to take flowers directly to wards because of health and safety regulations and in such cases our flowers will be delivered to reception on the ward.

Some wards in hospitals do not allow flowers to be kept by patients. You should therefore check that the ward to which you wish to send flowers allows patients to have flowers on the ward. If flowers are not accepted in the ward, we shall not be able to refund the cost of the bouquet.

Some hospital post rooms have a policy of refusing to accept flowers for either patients or members of staff; it is important to check that the hospital is prepared to accept flowers. If the hospital will not accept the flowers, we will not be able to refund the cost of the bouquet.

Deliveries for sympathy and to funeral directors

It is very important if flowers are for sympathy that you tick the box on the checkout to let us know this. This will allow us to take extra care with the order and potentially vary how we process your order to absolutely ensure that it gets there. If flowers are going to a funeral, we recommend that they be sent a day before the funeral to ensure that any delays do not prevent them getting to the funeral in good time. Also, if flowers are going to a funeral directors', it is essential that the name of the deceased and the funeral director are both included. If they are not, the funeral director may not accept the flowers. If flowers are not accepted, we will not be able to refund the cost of the tribute.

Receipt of deliveries

Flowers sent to hospitals, naval bases and business addresses will be delivered to a main reception or mailing room prior to internal distribution; the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

Failure to deliver

As we appreciate that receiving flowers is often time-critical, if we are unable to deliver your order to the recipient's address, we will attempt to leave in a secure place on the recipient's property. Where this is not possible, we will attempt to leave the flowers with a neighbour. If this is not acceptable, please ensure that you tell us when you place your order. If we are unable to deliver the order, we will attempt to contact you via telephone or email as soon as we know of the failed delivery. For this reason, it is very important that you provide up to date contact information. It is also very helpful if you provide us with the telephone number of the recipient as this often makes it easier to resolve delivery problems when the recipient is not at home at the time of delivery. However, it is not always possible for us to alert either the recipient or the customer by telephone of our failure to deliver.

In the event that we are unable to deliver the order to a recipient's address that you have provided, we will attempt delivery either that same day or the following day. At our discretion, we may refund the delivery charge associated with the failed delivery. We are not responsible for any other costs incurred by the customer due to failed deliveries.

Timed delivery

We undertake to meet our timed delivery commitments and nearly always do. However, if we miss our timed delivery slot for you, we will be happy to refund the timed delivery charge. Please contact us to let us know if you encounter this issue.

Timing of free all day deliveries

We undertake to deliver between 8am and 6pm within mainland UK; however if we miss this delivery time but still deliver the flowers, we will not make a full refund. Similar to clause 6 below, we will discuss with the customer what a reasonable discount might be in the given situation. By buying flowers from Arena Online Ltd you are not entering into a contract that guarantees delivery between the times cited above or all your money back, you are entering into a contract that guarantees delivery between those times or some of your money back.

Timing of free all day deliveries during Peak Periods

During extremely busy periods, such as Valentine's Day and Mother's Day, we reserve the right to extend our free delivery window to delivery from 7am to 9pm in order to guarantee that all orders will be delivered on the day requested. However if we miss this delivery time but still deliver the flowers, we will not make a full refund. We will discuss with the customer what a reasonable discount might be in the given situation. By buying flowers from Hunny 'B' Florist you are not entering into a contract that guarantees delivery between the times cited above or all your money back, you are entering into a contract that guarantees delivery between those times or some of your money back.

Delivery Instructions

On the first page of the checkout we ask for delivery instructions. This information is for our drivers and couriers and is to express your wishes for us to follow if the recipient is either out or unable to answer the door when we attempt delivery. We will always do our best to follow your instructions word for word but this is not always possible e.g. if you have asked us to leave the flowers with a neighbour but the neighbours are also out, we may either leave it somewhere secure around the property or if this is not suitable, return the flowers to our shop and reattempt the following working day or ask the recipient to collect the gift. If we follow the delivery instructions and the item is subsequently stolen, the loss is the responsibility of the customer; it is, however, possible that we may not follow the delivery instructions if we believe there is a great chance of the order being stolen. If the delivery address is a business address, we need to have the company name and it is always appreciated if you could include what on floor or in which department the recipient works.

Putting a phone number in the delivery instructions box does not mean we guarantee to contact the recipient to agree a delivery time as this is not possible for us to do ,although we will ask you for a phone number for the recipient it is for our use and not the courier's as they do not offer that option as part of their service.

Force Majeure

Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control; these circumstances to include but not be limited to any adverse weather conditions - such as snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike .Deliveries to multiple addresses or recipients, or multiple orders to the same recipient with differing messages. If you would like to have orders sent to separate addresses, or several bouquets to the same address with either different recipients or different messages, please complete a separate order for each address or recipient or message. If applicable, a separate delivery charge will be made for each order.

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